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One Equity Partners Completes Investment in OneLink

15 December 2017

U.S. mid-market private equity firm One Equity Partners has made an undisclosed investment in OneLink, a provider of business process outsourcing services (BPO) with offices in El Salvador, Nicaragua, Colombia, and Guatemala.

(Press Release) One Equity Partners, a middle market private equity firm, today announced the completion of its investment in OneLink (“OneLink” or “the Company”), a leading provider of business process outsourcing (“BPO”) services. Management will retain significant ownership in the business following OEP’s investment. Financial terms of the private transaction were not disclosed.

OneLink serves North and Latin American clients in the consumer, telecom, technology, and travel and leisure sectors from 12 state-of-the-art delivery centers in El Salvador, Nicaragua, Colombia and Guatemala. The Company’s 8,000-plus employees provide an integrated portfolio of BPO services, including customer relationship management, sales, technical support, finance and accounting, logistics, supply chain and other back-office services.

“One Equity Partners’ transaction with OneLink leverages our strong expertise in the BPO and CRM sectors continuing OEP’s thesis around consolidation and continued growth as corporations are increasingly outsourcing customer services. Further, we believe that OneLink’s model of customer and employee engagement and satisfaction position the Company to deliver best-in-class services. We are thrilled to partner with Eduardo Salazar and the OneLink management team as they look to deliver innovative solutions to their customers,” said Greg Belinfanti, Senior Managing Director of One Equity Partners.

OneLink continues to attract the interest of blue chip clients seeking a BPO provider capable of servicing all touch points of their customers in real-time, whether by voice, email, chat, web or social media. Additionally, OneLink’s low employee turnover and large millennial workforce have made it the preferred provider.

“One Equity Partners brings world-class investing expertise in the BPO space and will complement management to help accelerate OneLink’s growth into an industry leader,” said Eduardo Salazer, CEO of OneLink. “We are excited about the opportunities ahead for our global clients and employees as we augment our services to include new BPO capabilities and extend our delivery from new regions.”

This is One Equity Partners sixth transaction in the BPO/CRM market in the last two years including the acquisition of The Results Companies which acquired TLK Group, Corporate Call Center, Inc., and USA800, the merger of Alorica Inc. and Expert Global Solutions, and now OneLink.