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H.I.G. Capital Invests in KM2 Solutions

22 December 2020

H.I.G. Capital invested an undisclosed amount in KM2 Solutions, business process outsourcing provider in Latin America and the Caribbean.  The growth capital will support the company’s expansion into high-growth markets as well as investments in customer experience technologies. 

(Press Release) H.I.G. Capital (“H.I.G.”), a leading global alternative investment firm with $42 billion of equity capital under management, is pleased to announce that one of its affiliates has made an equity investment in KM2 Solutions, LLC (“KM2” or the “Company”). KM2 is a leading business process outsourcing provider with an extensive footprint throughout the Caribbean and Latin America. H.I.G. is partnering with the current management team to support the Company’s mission of becoming the leader in the nearshore contact center outsourcing market. The growth capital will support the Company’s continued expansion into high-growth markets as well as investments in next-generation customer experience technologies.

Founded in 2004, KM2 provides high quality, cost effective solutions spanning customer care, sales and retention, receivables management, and back office processing for clients in a variety of end markets. The Company’s services are delivered through a nearshore model that spans the Caribbean and Latin America.

CEO and Founder David Kreiss stated, “Our financial partnership with H.I.G. could not be better. Their investment team has been actively tracking our progress for years. They understand our vision and have seen our consistent growth as a result. Their investment will help us accelerate that growth. This deal also keeps our management team in control of the business. Our strategies are aligned with H.I.G., and together, we will continue to become the premier nearshore BPO provider, focused on quality and customer care.”

“David and his team have done an incredible job creating a leader within the near shore contact center industry. We look forward to providing additional financial and strategic support as the Company moves through its next phase of growth,” noted Todd Ofenloch, Managing Director of H.I.G. Capital.

About KM2 Solutions, LLC
KM2 is a growing Business Process Outsourcing (“BPO”) provider with full service nearshore capabilities spread throughout the Caribbean (Barbados, Dominican Republic, Grenada, and St. Lucia) and Latin America (Honduras and Colombia). The Company’s unique geographic footprint houses bilingual, technically sophisticated personnel that provide high-quality solutions such as receivables management, customer care, sales, and back-office support for clients in a diverse set of attractive end-markets, including Auto Finance, Travel & Hospitality, and Healthcare Services.

About H.I.G. Capital
H.I.G. is a leading global private equity and alternative assets investment firm with $42 billion of equity capital under management.* Based in Miami, and with offices in New York, Boston, Chicago, Dallas, Los Angeles, San Francisco, and Atlanta in the U.S., as well as international affiliate offices in London, Hamburg, Madrid, Milan, Paris, Bogotá, Rio de Janeiro and São Paulo, H.I.G. specializes in providing both debt and equity capital to small and mid-sized companies, utilizing a flexible and operationally focused/ value-added approach. Since its founding in 1993, H.I.G. has invested in and managed more than 300 companies worldwide. The firm’s current portfolio includes more than 100 companies with combined sales in excess of $30 billion. For more information, please refer to the H.I.G. website at