Industry News
B Capital Leads USD50m Series C for Mexican Customer Service Management Platform Yalo
26 May 2021
B Capital led a USD50m Series C for Yalo, a Mexican customer service management platform that runs on WhatsApp and Facebook Messenger. B Capital led a USD15m Series B in 2020 in its inaugural investment in Latin America; Sierra Ventures led a USD10m Series A in 2019.
(TechCrunch) – Facebook has long been working on raising WhatsApp’s profile as a channel for businesses to interact with (and sell to) their customers. Today, a startup that has built a suite of tools for retailers and others to build and run those services over WhatsApp and other messaging platforms is announcing growth funding to address that opportunity.
Yalo, which describes itself as a c-commerce (“chat commerce”) startup building tools for businesses to use messaging apps as part of their customer outreach and sales strategies, has raised $50 million, funding that it will be using to expand its services with a specific focus on emerging markets like Latin America and Southeast Asia.
Yalo already counts big brands like Unilever, Nestle, Coca-Cola and Walmart among the customers using its platform for sales and marketing efforts. In total that speaks to potentially an audience of 350 million, although Yalo doesn’t disclose how many people are actually using its services as a part of that.
Read more at TechCrunch.
You may be interested in...
-
BTG Pactual-backed V.tal Launches Tecto Data Centers in Brazil; TC Latin America Partners Launches USD450m Joint Venture for Mexico Nearshoring
-
Thanks For Joining Us in NYC; Late Stage Uptick?
-
LAVCA Week 2024 Recap; Warburg Pincus Invests USD125m in Brazil’s Contabilizei
-
See You In NY in 2 Weeks for LAVCA Week 2024; Car Rentals & Gig Workers – An Interview with Caravela Capital and OCN