US-based VC Five Elms Capital invested US$25m in Playvox, a Colombian customer service performance monitoring platform focused on chat and email. Five Elms Capital also led a US$7m investment in 2019. Playvox just acquired Agyle Time, an Australian customer service workforce scheduling platform.

(TechCrunch) – It’s not every day you see a Latin American startup funded by a U.S. venture capital firm based in the midwest. Playvox, a Colombian startup that wants to bring a positive twist to customer service monitoring announced a $25 million investment from Five Elms Capital, a Kansas City, MO VC firm. It has now raised $34 million.

While it was at it, Playvox also announced something else unusual for an early stage company: an acquisition. The startup bought an Australian company called Agyle Time, a workforce monitoring SaaS tool. The acquisition brings together two companies with similar missions to provide a more complete customer service solution.

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